Sample Screening Summary

Illustrative Example. "Example Finance Co" and its emails are invented. No real firm was screened. Risk screening, not legal advice.

Sample Screening Summary

We screened three invented customer emails against the four outcomes in the FCA's Consumer Duty (products and services, price and value, consumer understanding, consumer support). A reviewer checked each finding. DutyAudit is not regulated advice and does not confirm that a firm meets any regulator's expectations.

Communications Screened (Invented)

• A renewal reminder email.
• A "how to cancel" help page.
• A reply to a customer who said they were struggling to pay.

Findings

What The Reviewer Noted As Working Well

• The renewal email states the renewal date clearly.
• The language is plain and avoids jargon.

Why These May Matter

• The Consumer Duty page says communications should be clear and jargon-free, that customers should be supported without unreasonable barriers to getting help or cancelling, and that firms should avoid hidden costs.
• The FCA's guidance on vulnerable customers (FG21/1) says firms should be able to spot signs of vulnerability, and should make customers aware of available support.

What We Did Not Review

• Calls, chat transcripts and letters.
• Whether the firm is authorised, or which rules apply to it.

The Duty applies to FCA-regulated firms. If you are not one, we can still screen your communications against the same plain-language outcomes, and we would say so in the report.